Support
Need help, found a bug, or have a feature request? We'd love to hear from you.
Contact
The fastest way to reach us is email:
spencelloyd@gmail.com
We usually respond within 1–2 days.
Common Questions
How do I invite family members to my tree?
Open the app, go to the Tree tab, tap the tree name at the top, and choose Invite. You'll get a shareable invite code. Family members can enter that code when they create their account, or from the tree switcher.
How do I add a photo to a person?
Open a person's profile, scroll to Photos, and tap the + button. You can pick from your photo library or take a new photo with the camera.
How do I delete my account?
Open the app, go to Settings, and tap Delete my account. Confirm with your password. Full details are in the Privacy Policy.
Can I export my family tree?
Yes. Go to Settings → Export GEDCOM. The file follows the standard GEDCOM format and can be imported into most other genealogy software.
Birthday reminders aren't showing up in my calendar
Make sure you've granted the app Calendar or Reminders permission in your device settings. If your account is iCloud- or Exchange-based and the app can't create its own calendar, events will be added to your default writable calendar instead.
Is my family tree private?
Yes. Your tree is only visible to people you invite. We don't share, sell, or advertise against your data. See the Privacy Policy for full details.
Report a bug or request a feature
Email spencelloyd@gmail.com with:
- What you were trying to do
- What happened instead (a screenshot is great if you can)
- Your device and OS version (e.g., iPhone 14 on iOS 18)